Terms & conditions

By using this website, you agree to be bound by the terms and conditions set out on this webpage. If you do not accept these terms and conditions, you must refrain from using this website.

This website is owned and operated by MAIZ EATS LTD (trading name: norteño), a company registered in the UK with company number 14656544 (referred to in these terms and conditions as 'we', 'us', ‘norteño’ or 'our').

  • INTELLECTUAL PROPERTY
    Unless otherwise indicated, all materials used on this website (including text, graphics, logos, icons, sound recordings and software) are subject to copyright, trademark or other intellectual property rights that are owned or licensed by us. You may only access and use these materials for non-commercial or personal use, except to the extent permitted by law or where you have received prior written approval from us.

  • LIABILITY
    We make no warranties or representations about this website or any of its content and will not be responsible to you or any third party for any direct or consequential loss suffered in connection with the use of this website. To the maximum extent permitted by law, we exclude any liability that may arise due to your use of our website and/or the information or materials contained on it. You agree to indemnify us for any loss or liability arising out of your use of this site.

  • deliveries
    This policy covers our local delivery service of the specified postcodes (during checkout) of items purchased from norteno.co.uk. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes/parcels shall be returned as they contain food; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed 'reasonable' e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further distances. We will aim to deliver your order to the time slot specified on the order confirmation. However, due to circumstances beyond our control such as weather and traffic, we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day (or another day). We will attempt to contact you prior to the driver leaving a failed delivery but we can't guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our products and coverage of our deliveries.

  • refunds policy
    If you are unsatisfied with any of the items in your order or any part of the delivery service from COOK please contact us - either by emailing us via the Contact Us page of the website or by emailing hola@norteno.co.uk. As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on our website. We shall be happy to exchange or refund any item you feel does meet our quality standards, or any item that has been damaged in transit. please ensure to take pictures or evidence if there are any issues with your orders as we aim to improve our products and services with your feedback. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we will send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

  • cancellations
    (United Kingdom Distance Selling Regulations)
    As an online shop we are governed by the UK Distance Selling Regulations. However, as we are selling perishable (food) goods, the regulations relating to the return of unwanted goods do not directly apply to our company. Orders can be cancelled anytime within 24 hours of making your order. to do so please email us at hola@norteno.co.uk.

  • EXTERNAL LINKS
    Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

  • UPDATES
    We may change these terms and conditions at any time by updating this webpage and your continued use of the website following such update will represent an agreement by you to be bound by the terms and conditions as amended.

  • JURISDICTION
    Your use of the website and these terms and conditions are governed by the laws of England and Wales.